Frequently Asked Questions
General
Are you a cafe or an audio store?
At TAP, we sought We are both, and all in the same space. Talk to us about your playlist or favourite music, tell us where and how you will be using it (sports / on-the-go /home quality listening), and we’ll look for the best fit together.
When you would like a break, put down the music gear, and have a cup of coffee, tea, or cakes that we have on our menu.
Why choose to buy from The Audio People?
We’re not just a retailer. We are consumers too, and we understand what it means to have a safe place to buy. We’re here to troubleshoot, advise, and find options with you even when the warranty period is over.
Instead of sifting through pages of irrelevant content and paid reviews on Google, trust our professionalism, our willingness to listen, and your own ears.
We often work directly with the brands due to our long standing relationships in Singapore, and therefore you could be assured of the legitimacy of your products.
Are all your products genuine?
Yes, most definitely! At TAP, we take a lot of care to source and curate brands from all over the world to your doorstep and convenience.
Due to our reputation over the years, we have gotten into direct partnerships with the brand manufacturers themselves for many brands. Of course, we work with direct official distributors as well for a small number of brands. So rest assured, sit back, and enjoy the products at your disposal.
How long is the warranty period?
Warranty coverage depends on the brand or distributor policy. Standard warranty coverage typically ranges between one to two years. All manufacturing defects are covered and all wear and tear or misuse is excluded from policy.
Examples of inclusions due to manufacturing defects:
1. One side of your earphone / headphone stops working. Item otherwise in good condition.
2. Bluetooth stopped working.
3. Battery stopped charging.
Examples of exclusions due to user-induced defect:
1. Pet chewed on my cable.
2. Cable got caught in door, I pulled, and it broke.
3. Dropped non-IPX rated item in water
Let us know what happened, we’ll be happy to help the best we can, or advise on options. Honesty is the best policy.
Do you do price matching?
Yes, as long as the source is legitimate, and from an authorised retailer. Proof of price quoted is required. We will keep you anonymous, of course.
Which payment modes are available?
In store, we accept Visa, MasterCard, Apple Pay, Google Pay, QR transfers and good old Cash.
On our online store, currently we have the direct QR bank transfer method, and we will eventually expand to credit card options eventually.
I'm not an audiophile, why do I need your products?
This is our favourite question and our analogies are ready.
It’s about living better, hearing better. You can always enjoy a cup of coffee without going all the way to roast your own beans. You might not be able to describe its flavour, but we are certain you will know, if you like it more or less. What we’re saying is that it doesn’t have to be instant coffee 3-in-one sachets either. Respect our ears, protect our hearing — Because good sound reduces stress, bad sound is just noise and causes stress.
Do you have a return policy?
We do not have a return / refund policy. We are not Amazon and don’t pretend to be. One day, if there are enough audiophiles in the world and our scale allows us to, we may be able to.
Meantime, we strongly encourage testing before purchase and the crew will not be obliged to exchange, return, nor refund due to change of mind or for any other reasons.
***Made-to-order products are strictly non-refundable.
Extended wait times due to customs clearance, manufacturer’s or distributor’s fulfillment schedule that are unforeseen may not be allowed a refund.
What is your customer service policy?
We are all inclusive without discrimination, and do our best to put a smile on everyone’s faces at the end of the day. This is a passion project, we hope everyone who comes to Zepp will continue to look forward to visiting us or being our customer again.
However, it is in our policy to protect our crew so they continue to work in a safe environment, helping everyone with their audio choices.
We have blacklisted unreasonable customers who are abusive to our crew or equipment.
Frequently Asked Questions
Audio Related Questions
Why choose to buy from The Audio People?
We’re not just a retailer. We are consumers too, and we understand what it means to have a safe place to buy. We’re here to troubleshoot, advise, and find options with you even when the warranty period is over.
Instead of sifting through pages of irrelevant content and paid reviews on Google, trust our professionalism, our willingness to listen, and your own ears.
We often work directly with the brands due to our long standing relationships in Singapore, and therefore you could be assured of the legitimacy of your products.
I'm not an audiophile, why do I need your products?
This is our favourite question and our analogies are ready.
It’s about living better, hearing better. You can always enjoy a cup of coffee without going all the way to roast your own beans. You might not be able to describe its flavour, but we are certain you will know, if you like it more or less. What we’re saying is that it doesn’t have to be instant coffee 3-in-one sachets either. Respect our ears, protect our hearing — Because good sound reduces stress, bad sound is just noise and causes stress.
Are all your products genuine?
Yes, most definitely! At TAP, we take a lot of care to source and curate brands from all over the world to your doorstep and convenience.
Due to our reputation over the years, we have gotten into direct partnerships with the brand manufacturers themselves for many brands. Of course, we work with direct official distributors as well for a small number of brands. So rest assured, sit back, and enjoy the products at your disposal.
How long is the warranty period?
Warranty coverage depends on the brand or distributor policy. Standard warranty coverage typically ranges between one to two years. All manufacturing defects are covered and all wear and tear or misuse is excluded from policy.
Examples of inclusions due to manufacturing defects:
1. One side of your earphone / headphone stops working. Item otherwise in good condition.
2. Bluetooth stopped working.
3. Battery stopped charging.
Examples of exclusions due to user-induced defect:
1. Pet chewed on my cable.
2. Cable got caught in door, I pulled, and it broke.
3. Dropped non-IPX rated item in water
Let us know what happened, we’ll be happy to help the best we can, or advise on options. Honesty is the best policy.
Why can't I plug certain headphones directly into my phone?
This answer might get really long, and we have full blog posts detailing why. However, to keep it short here, there is often an issue of prevent certain headphones from being under-powered, and therefore, causing a sub-optimal listening experience for the customers.
Do feel free to ask our crew on hand for more information, or a chat should you wish to know more! Thank you.
My earpads are flaking, can you help?
Don’t be too quick to throw them away. Let us know which brand / make it is, and you might have the option to replace the earpads. Feel free to check out our extensive earpads range, which include boutique earpads providers under the Brand Kito, Yaxi, and many more.
Are we able to loan items?
We do not have a home-loan program currently. We also are allowed to purchase only one demo for the store, and need that to be available for customers who visit us. We’re always listening and look to be able to come up with a home-loan plan one day.
Frequently Asked Questions
Overseas Shipment Info
Do you ship outside Vietnam? I can’t seem to check out.
We would love to, but we chose to respect brand policies. There are certain brands that restrict sales to Vietnam only, hence we’ve locked our website to keep it domestic. However, you may contact our store Zeppelin & Co. in Singapore at +65 93379655. Depending on the brand, we will be able to provide the next steps.
Frequently Asked Questions
Refund/Return policy
Do you ship outside Vietnam? I can’t seem to check out.
We would love to, but we chose to respect brand policies. There are certain brands that restrict sales to Vietnam only, hence we’ve locked our website to keep it domestic. However, you may contact our store Zeppelin & Co. in Singapore at +65 93379655. Depending on the brand, we will be able to provide the next steps.
